Designed a new service delivery model to shift 60% to 75% work to Digital Worker Deployed Bots for the onboarding process to increase the new employee experience. Streamlined 200+ processes in the Hire-to-Retire lifecycle.
Background
The Customer is a global enterprise RPA solution and platform provider which , brings robotic process automation to industries worldwide. To help scale and meet the needs of a rapidly growing business, Customer launched an HR technology-enabled transformation effort. Customer was deploying Workday HCM and designing globally consistent HR processes. Given the focus of its business, Client is also embedding RPA, aka Digital Workers, into its future state HR processes and technology.
Our Role
Identified over 160 automation opportunities (tasks to be performed by Digital Workers) Designed new service delivery model to shift 60% to 75% work to Digital Worker Deployed Bots for onboarding process to increase new employee experience Streamlined 200+ processes in the Hire-to-Retire lifecycle.
Results
Significant increase in accuracy with on-time delivery of HR services Increased agility to handle high transaction volume and scale with growth Increased data visualization for informed decision-making. Improved employee experience and increased talent retention.
