The client, a midsize courier company, has garnered a distinguished reputation in the market through their unparalleled services, and superior client support. With a widespread presence across multiple countries, the company has been serving its clients with excellence for over two decades and has earned a solid reputation and recognition within the industry.
The Problem
The company was thriving until it encountered several HR management challenges in recent years, primarily due to outdated processes and technology. The HR team found itself overwhelmed by the demands of a rapidly expanding company, leading to difficulties in retaining top talent and other valuable employees. This resulted in a decline in the quality of service, which was compounded by difficulties in establishing operations in new countries where the company had expanded. Despite their best efforts, the HR team struggled to keep up with the evolving needs of the organization. To fix this issue, they tried different approaches, such as hiring a Human Resource consulting firm, implementing new software, and outsourcing HR tasks. These solutions failed to address the underlying issues with their processes and technology, and were only partially effective.
The Research
Client reached out to the Genesis NGN team to address the HR management challenges they were facing. The consultants were dispatched to various headquarters located in different countries. They found that the company was still utilizing manual processes, spreadsheets, and outdated software to manage crucial HR functions such as recruitment, onboarding, performance management, and benefits administration. This resulted in a lack of efficiency and a high rate of errors, causing frustration among employees and HR staff alike. Furthermore, the company was unable to effectively track employee performance and growth, making it challenging to make informed, data-driven decisions and retain top talent. Communication issues between different headquarters and the main headquarters only added to the difficulties they were encountering.
The Solution
In order to address the HR management challenges faced by our client, the Genesis NGN team provided a comprehensive digital solution. The team developed a custom HR platform powered by AI and machine learning. This platform integrated all HR operations into a single, unified solution, streamlining processes and increasing efficiency.
The platform’s advanced analytics and AI-powered features allowed the company to make data-driven decisions, ensuring that they were able to retain their top talent. The platform also provided real-time insights into employee performance, making it easier for managers to track progress and identify areas for improvement. In addition, the platform streamlined the recruitment process, reducing the time to hire and improving the quality of new hires. The platform was utilized by all headquarters of the company and it greatly improved communication between the main headquarters and other locations.
Benefits
- Streamlined HR operations resulting in increased efficiency and accuracy
- Enhanced employee satisfaction and engagement
- Improved retention of top-performing and talented employees
- Effective tracking of employee performance and growth
- Streamlined recruitment process leading to improved quality of hires
- Data-driven decision-making, resulting in the retention of top talent
- Significant reduction in HR-related costs and improved bottom line
